Tailor-made services for quality support
Claim appraisal
ROUX Afrique is independent and structured to operate throughout the national territory as well as internationally. Our 30 experts (engineers from highly reputed schools, architects, financiers, lawyers, economists, building specialists, etc.) allow us to dedicate one or more professionals to manage each case according to its typology and specificities. If the nature of the activity does requires it , our engineers specializing in the assessment of pollution risks, having a perfect understanding of environmental regulations, will take charge of the regulatory obligation aspect of the incident.
Structure dedicated to disaster appraisals
Assessment of damage resulting from a disaster. In this context, we act as "technical experts", to defend the interests of the insured against those of the insurance and reinsurance company. This mission requires a good mastery of the environment, high standards and technical know-how for a fair assessment of the damage:
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Both in terms of direct damage (on buildings, general and technical installations, equipment and furniture, goods, etc.)
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What immaterial damage (operating losses, financial losses, etc.)
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How do we proceed ?
In line with your insurance contract, we optimize the settlement of your claim case by ensuring that the claim takes into account all the damages. Our method is based on the following process:
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The initial information that we provide you on the progress of the procedure which opens, on the challenges, the strategy and the organization to be put in place together
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The "recognition", an appointment often conducted with the representatives of the insurance company, allows us to carry out an initial inventory and to take the necessary protective measures to limit the consequences of the disaster if possible.
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Analysis and assessment of immediate needs that can be covered by a request for a deposit from the insurance company if necessary
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The quantification of the damage which makes it possible to constitute the statement of losses, reference document serving as a basis for the claim
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The damage score, technical and financial adversarial debate with the expert appointed by the company
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The previous phase ends with the closure of the file, stopping the amounts in a contradictory and amicable manner.
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All our missions are carried out in perfect relation and coordination with you, your teams, your broker, your insurer and reinsurer as well as all the stakeholders in the file (design offices, architects, etc.).
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We are currently one of the few firms able to independently support companies in the assessment of the environmental consequences of a disaster.
Major accounts and major claims department
ROUX Afrique has a department entirely dedicated to large accounts, made up of specialists qualified for the settlement of major and complex claims. These experts can justify regular training and for some of them member of the London Chartred insurance institute and Society of claims professionals..
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Our experts thus intervene, regularly, abroad for the largest groups. They examine their files with the support of local partners, to take into account regional specificities (legal framework, technical rules, etc.).
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Because each file is unique, we dedicate one or more experts with in-depth knowledge of the business sector and the associated risks to it.
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In line with your insurance contract, we optimize the settlement of your claims file by ensuring that the claim takes into account all the damages.